Refund policy
At TrueBirdie, we stand behind our gear. If you're not satisfied with your purchase, here's how returns work.
Return Window
You have 30 days from the date of purchase to request a return. Items must be in like-new condition — unused and in original packaging where applicable.
How to Return
- Email us at info@truebirdie.com with your order number and reason for return.
- We'll send you a prepaid return shipping label.
- Once we receive the item at our warehouse, we'll issue your refund to the original payment method within 5–7 business days.
Return Shipping
We cover the cost of the return label — no out-of-pocket expense to send an item back on all items other than Simulator Mats (see below).
Simulator Mat Restocking Fee
Due to the high cost of shipping large simulator mats both ways, a $50 restocking fee applies to all Simulator Mat returns. This is deducted from your refund.
Damaged or Defective Items
If your item arrives damaged or defective, email us immediately at info@truebirdie.com. No restocking fee, no hassle — we'll make it right.
Questions?
Reach us at info@truebirdie.com. We're a small team and we respond fast.