Shipping policy

Processing Time
We aim to fulfill all orders within 1–2 business days. You'll receive a shipping confirmation email with tracking information when your order ships.

Free Shipping in the Continental U.S.
All orders shipping to the 48 contiguous states ship free. No minimum order value required.

Alaska, Hawaii, and U.S. Territories
Shipping to these locations is available at an additional cost, calculated at checkout.

International Shipping
We ship to select international destinations. Rates are calculated at checkout based on your address and the items ordered.

International Customs, Duties & Import Taxes
International customers are responsible for any import taxes, customs duties, and fees imposed by the destination country. These charges are not included in the shipping cost at checkout and are typically collected by the carrier upon delivery. Please check with your local customs office before ordering if you have questions about applicable duties in your country.

Delivery Time
Domestic orders typically arrive within 3–7 business days after shipment. International delivery times vary by destination.

Tracking Your Order
When your order ships, we'll email you a tracking link. If you haven't received it within 2 business days of placing your order, check your spam folder or email us at info@truebirdie.com.

Lost or Damaged Shipments
If your package arrives damaged or doesn't arrive, contact us at info@truebirdie.com within 30 days and we'll work with the carrier to resolve it.